Visitors are allowed in the hotel (against extra charge). Please contact the reception if you want to welcome visitors.
Smoking is not allowed in any indoor location.
Please inform the Holiday Concierge and/or reception in case of any damages in and around the hotel.
In case you lost or found something, please contact the Holiday Concierge.
Key Card: You can open your door and make the electricity work with this key card given to you by the reception during check-in. In case of losing your key card please inform the reception immediately. Please remember to return the key card to reception while checking-out.
Flowers: Please contact our Holiday Concierge or reception to order flowers for your special days or occasions
Photograph: Please contact our photographer in our hotel in order to be informed about the photographs
SENTIDO Flora Garden Shop: If you would like to buy our own SENTIDO Flora Garden products, please contact the reception or the Holiday Concierge
Newspaper: You can get the national and international newspapers and magazines in our shop
Suggestions and Wishes: Please fill out the questionnaire form in your room for your suggestions, wishes and satisfaction. These information will help us to provide you the best service possible.
Special Days: You have the opportunity to make your beloved ones experience amazing moments with our special prepared packages for such as birthdays, anniversaries and any other special occasions. You can have the information by our Holiday Concierge.
Mail Service: Please contact the Holiday Concierge if you would like to send a mail. Any written letter or messages that we receive addressed to your name will be delivered directly to your room.
We ask you kindly to participate to dinners with appropriate clothes. We remind you that guests with shorts, open t-shirts, slippers, flip flops etc. won’t be accepted to restaurant and we thank you for your understanding in advance.
In a case where the guests drink too much alcohol and may harm themselves or disturb the others, we have the right not to serve alcohol.
Check-in is on 14.00 and check-out is on 12.00. We ask you kindly to complete the checkout process so that the room can be prepared for new incoming guests.
We ask you kindly to keep your jewellery, money or other valuable items in safe box. We do not take any responsibility for the items that are lost outside of the safe box.
We ask you kindly to call the reception “0” in case of an emergency.
We ask you kindly not to take any food or beverage from outside into hotel for health and safety risks.
We ask you kindly not to bring your room towels to pool and beach areas and not to walk into lobby with bathrobes.
Once you check into the room, please read the emergency information and exit plans on the backside of the door.
Once you check into the room, please be aware of emergency exists’, fire-extinguisher’s and alarms whereabouts.
Please remember that smoking cigarettes or any kind of tobacco products is forbidden according to law article 4207.
We remind you that we have to share our log files in our system with the law authorities in a case, where it is inspected that illegal material is being downloaded or seen.
We ask you kindly not to wear any swimming suits in Lobby, Piano Bar, VIP Lounge, Reception, Main Restaurant and in our A La Carte Restaurants.